Compliance with the buyer protection guarantee

Auctentic gives its best and takes all kinds of precautions to ensure your satisfaction. Thanks to unbiased evaluations, detailed descriptions and professional high definition photographs, the chance of giving the wrong description is nil.

In fact, Auctentic uses only the best independent institutes and professionals for the certification of the precious items that are auctioned on the platform. However, a mistake can happen to everyone, even the most renowned experts with decades of experience behind them.

Therefore, should you receive an item that does not match the description or images provided by Auctentic, you have complete freedom to submit the problem.

Whether you have purchased a diamond, a jewel, a precious stone or a watch, you can communicate it through the wizard that you find below.

GUARANTEED DESCRIPTION

GUARANTEED DESCRIPTION

100% BUYER PROTECTION
100% BUYER PROTECTION

What item did you purchase?

Single diamonds or mounted on jewels
scrivi a [email protected] within 24 hours of receiving the item that does not match the description.
Have the object certified by the I.G.I. or the GIA and send us the report.
Once we have received the report supporting your complaint, we will fully refund the amount spent after receiving the item.

Loose gemstones or mounted on jewels
write to [email protected] within 24 hours of receiving the item that does not match the description.
Have the object certified by the I.G.I. or the GIA and send us the report.
Once we have received the report supporting your complaint, we will fully refund the amount spent after receiving the item.

Luxury watches
write to [email protected] within 24 hours of receiving the watch that does not match the description.
Have the watch certified by an authorized dealer of its brand and send us the report.
Once we have received the report supporting your complaint, we will fully refund the amount spent after receiving the watch.