About Us

Auctentic is a broker specialising in diamonds over 1ct in weight, and jewellery that mounts the same category of gemstones.

We also deal in emeralds, rubies and sapphires over 3ct each, and related jewellery, and have a specific service for pre-owned luxury watches.

Auctentic premises for the Italian market are in Milan, at Via Albricci 9. As we want to provide each and everyone of you with privacy, we kindly ask you to call in advance to schedule a meeting. Once a month we also schedule a working day in Rome.

Auctentic's other office is in Antwerp, Belgium, within the Diamond stock exchange. Additionally, we have recently opened an office in Paris, France, located at 11 Rue de Provence.

Our service is completely free for you: not only the evaluation and the search of a potential buyer but also the shipping, cleaning and photoshooting procedures.
Our brokering commissions are fully charged on the buying party.

Absolutely. However, in order to respect the privacy of all our clients, we ask you to call at least 3 hours in advance to schedule an appointment and ensure that you can be received with the necessary care.

Auctentic is a relatively young entity created specifically to help individuals sell their jewelry. However, it has its roots in two international companies that have been in the most prominent circles such as Diamond Exchanges for several generations. The expertise has therefore been built for several decades.

Auctentic's commitment is to provide you with an offer within 1 to 3 working days from the arrival of your jewel in our premises. Of course the selling process is specific to each case because every situation is different and unique. Relax, our people will guide you every step of the way.

There is absolutely no obligation to accept our offer. You are free to withdraw your acceptance at any time before finalizing.
However, it is possible that offers, by the very nature of the market we follow, have an instant or limited validity, and cannot be guaranteed beyond an agreed period of time.

Auctentic, being an intermediary, has no interest in submitting downward values but, on the contrary, is in a position to push bids as far as possible. Moreover, with a network of more than 2,000 interlocutors, it grants priority access to the market of internationally ranked professionals, the only ones always able to make concrete offers. Auctentic also stands guarantor for the total solvency of buyers by reducing credit times. Auctentic is also in constant contact with the international market to have continuous updates on current values and trends. This makes it possible to provide real and verifiable values.

In order to proceed, the first essential step is to provide Auctentic with as much information as possible about the precious you wish to have evaluated. This can be done by sending the certificate or by sending clear, accurate photos by following the instructions here. Only once the data has been collected can Auctentic provide an idea of the real value of the precious and, if desired, find the best possible offer. In order to proceed with the transaction, it is imperative that Auctentic's gemologists can check the characteristics of the precious in person by arranging insured shipping or an appointment at the offices.

Auctentic is a broker specialising in diamonds over 1ct in weight, and jewellery that mounts the same category of gemstones.
We also deal in emeralds, rubies and sapphires over 3ct each, and related jewellery, and have a specific service for pre-owned luxury watches.

Auctentic, as a broker, evaluates your jewels on the solid base of the values of similar pieces bought and sold on the international professional market. If the communicated range value is of interest, Auctentic looks for the best possible offer in the market. Furthermore Auctentic acts as a guarantor both for you and the buyer by making sure you get your immediate payment the moment we assess the value of the jewel.

The Wise circuit makes it possible to have transfers credited to almost any bank circuit within a few minutes. There is a possibility, especially around lunchtime and on Friday afternoons, that individual branches will suspend the entry of transfers by communicating batch times that are normally about two hours. Those delays are only imputable to the receiving bank and can not be modified by the paying bank.

Auctentic uses non-revocable instant transfers via Wise circuit.

No. If the final offer is rejected, the jewel is returned to the sender at Auctentic's expense.

No, no fees are charged to sellers.

Auctentic earns solely from commissions and that is also why there is no interest in sending downward bids.

Auctentic do not charges fees on the seller. Commissions are unique to the buyer.

Auctentic relies on Malca-Amit, an internationally recognized value carrier. In 2 working days you are sent to your domicile the material needed for packing. Pickup, also at your home, takes place at a later time and is arranged by prior arrangement. From the time the package is handed over to the courier to when it arrives at our location can take from 1 to 3 working days.

It is important that the valuable be protected from being hit by using a small box, cotton, or shot paper. If you have it, the gemological certificate should also be put in the package.
Together with the packaging material you'll also receive the instruction to prepare the shipment. If you prefer, you can ask to be helped via videocall by our operators.

Yes. Shipping does not mean that you will be obligated to accept the offer. However, shipping is mandatory to receive an offer.

No, all shipping costs are borne by Auctentic.

The analysis of the precious is a fundamental step. Auctentic as an intermediary must vouch for the quality of the precious and be able to check its gemological and manufacturing characteristics. The only way to proceed with due professionalism is by viewing it in person, and shipping is by far the quickest and safest way to proceed.