About Us

With 20 years of diamond expertise, Auctentic is your perfect jewellery consultant. We connect you to a network of 2,000 trusted buyers, adding flair to your sales with transparency, professionalism, and respect. Welcome to Auctentic, where every gem finds its story.

About Us

The Connections

With backgrounds rooted in pivotal Diamond Stock Exchanges, our founders maintain daily connections with our international buyer network, ensuring you receive the most competitive and up-to-date offers.

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Dov Alter

Co-founder & CEO

Holder of a Bachelor's degree in economics, with a global experience as an entrepreneur within the diamond industry. Actively investing in diverse initiatives, including technological startups and real estate ventures.

Holds a decade-long tenure as an authorized diamond dealer, and currently serving as the CEO and Co-Founder of Auctentic.

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Simon Namdar

Co-founder & CEO

Gemologist and specialist in the diamond and jewellery industry with 25 years as manufacture and dealer in the global market, spanning three generations.

Entrepreneur and investor in several areas.

The Expertise

Central to our negotiation strategy is the detailed analysis of jewels by our expert gemologists. Their detailed assessments offer insights into the unique aspects of gems, complemented by an in-depth perspective of market trends.

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Gaia Antonelli

Country Manager Italy & Spain, GIA Graduate Gemologist

A change of heart brought her from Business Administration and Management to the sector she has always loved: gemstones and fine jewelry. Over the last 15 years Gaia has been working particularly as consultant for those who wish to be supported in the various aspects of this faceted field.

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Anna Paris

Country Manager France, IGI Graduate Gemologist

With a solid background in interpreting and cultural mediation, Anna brings years of experience in creating a meticulous and attentive service, combined with professional advice to strike the right balance between expectations and reality.

The Service

Our team is prepared to offer a warm welcome and respond to all your queries. Their meticulous information gathering ensures a tailored service that supports you through every stage of your journey.

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Margherita Boiano

Account Manager - Italia

As she enjoys helping people, advising them and solving their problems Margherita dedicated herself to customer care for over 10 years. A Bachelor degree in psychology and a Master in marketing and brand communication enriched her set of skills.

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Natalia Romero

Account manager - Spain

Graduate in marketing and publicity, Natalia worked several years in customer care learning confidentiality, reliability and discretion, qualities that are essential in this field.

FAQ

Getting Paid

Service Costs

Shipping

General

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How long will it take to receive my payment?

The Wise circuit makes it possible to have transfers credited to almost any bank circuit within a few minutes. There is a possibility, especially around lunchtime and on Friday afternoons, that individual branches will suspend the entry of transfers by communicating batch times that are normally about two hours. Those delays are only imputable to the receiving bank and can not be modified by the paying bank.

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How will I receive payment for my piece/s?

Auctentic uses non-revocable instant transfers via Wise circuit.

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Do I have to pay if I don’t end up selling?

No. If the final offer is rejected, the jewel is returned to the sender at Auctentic's expense.

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Are there any additional costs?

No, no fees are charged to sellers.

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How does Auctentic make money?

Auctentic earns solely from commissions and that is also why there is no interest in sending downward bids.

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What are Auctentic’s fees?

Auctentic do not charges fees on the seller. Commissions are unique to the buyer.

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How does shipping work?

Auctentic relies on Malca-Amit, an internationally recognized value carrier. In 2 working days you are sent to your domicile the material needed for packing. Pickup, also at your home, takes place at a later time and is arranged by prior arrangement. From the time the package is handed over to the courier to when it arrives at our location can take from 1 to 3 working days.

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What should I include in my shipping box?

It is important that the valuable be protected from being hit by using a small box, cotton, or shot paper. If you have it, the gemological certificate should also be put in the package.
Together with the packaging material you'll also receive the instruction to prepare the shipment. If you prefer, you can ask to be helped via videocall by our operators.

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Can I back out of the process after shipping?

Yes. Shipping does not mean that you will be obligated to accept the offer. However, shipping is mandatory to receive an offer.

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Do I have to pay for shipping?

No, all shipping costs are borne by Auctentic.

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Why do I have to ship my piece/s to Auctentic?

The analysis of the precious is a fundamental step. Auctentic as an intermediary must vouch for the quality of the precious and be able to check its gemological and manufacturing characteristics. The only way to proceed with due professionalism is by viewing it in person, and shipping is by far the quickest and safest way to proceed.

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What are Auctentic’s fees?

Our service is completely free for you: not only the evaluation and the search of a potential buyer but also the shipping, cleaning and photoshooting procedures.
Our brokering commissions are fully charged on the buying party.

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Can I visit Auctentic’s offices?

Absolutely. However, in order to respect the privacy of all our clients, we ask you to call at least 3 hours in advance to schedule an appointment and ensure that you can be received with the necessary care.

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How long has Auctentic been in business?

Auctentic is a relatively young entity created specifically to help individuals sell their jewelry. However, it has its roots in two international companies that have been in the most prominent circles such as Diamond Exchanges for several generations. The expertise has therefore been built for several decades.

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How long does it take to sell with Auctentic?

Auctentic's commitment is to provide you with an offer within 1 to 3 working days from the arrival of your jewel in our premises. Of course the selling process is specific to each case because every situation is different and unique. Relax, our people will guide you every step of the way.

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Can I back out of the process at any time?

There is absolutely no obligation to accept our offer. You are free to withdraw your acceptance at any time before finalizing.
However, it is possible that offers, by the very nature of the market we follow, have an instant or limited validity, and cannot be guaranteed beyond an agreed period of time.

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Why Auctentic?

Auctentic, being an intermediary, has no interest in submitting downward values but, on the contrary, is in a position to push bids as far as possible. Moreover, with a network of more than 2,000 interlocutors, it grants priority access to the market of internationally ranked professionals, the only ones always able to make concrete offers. Auctentic also stands guarantor for the total solvency of buyers by reducing credit times. Auctentic is also in constant contact with the international market to have continuous updates on current values and trends. This makes it possible to provide real and verifiable values.

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How does it work?

In order to proceed, the first essential step is to provide Auctentic with as much information as possible about the precious you wish to have evaluated. This can be done by sending the certificate or by sending clear, accurate photos by following the instructions here. Only once the data has been collected can Auctentic provide an idea of the real value of the precious and, if desired, find the best possible offer. In order to proceed with the transaction, it is imperative that Auctentic's gemologists can check the characteristics of the precious in person by arranging insured shipping or an appointment at the offices.

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What types of jewelry do you accept?

Auctentic is a broker specialising in diamonds over 1ct in weight, and jewellery that mounts the same category of gemstones.
We also deal in emeralds, rubies and sapphires over 3ct each, and related jewellery, and have a specific service for pre-owned luxury watches.

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What does Auctentic do?

Auctentic, as a broker, evaluates your jewels on the solid base of the values of similar pieces bought and sold on the international professional market. If the communicated range value is of interest, Auctentic looks for the best possible offer in the market. Furthermore Auctentic acts as a guarantor both for you and the buyer by making sure you get your immediate payment the moment we assess the value of the jewel.

Our offices

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Italian Office

Via Albricci, 9 20122 Milan

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French Office

11 Rue de Provence 75009 Paris

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Spanish Office

Paseo De La Castellana 137, 13ºC 28046 Madrid

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Belgian Office

Antwerpsche Diamantkring - Hoveniersstraat 2 bus 550 Office 109

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Dutch Office

Poortland 66 - 1046 BD Amsterdam